F.A.Q

Shipping

US Shipping 

After your payment is verified, it may take up to 24 hours before your order is processed and shipped. There are 8 days a year we don't ship (Major US holidays). Purchases made after 9 am PST will not be shipped until the following day. Purchases made after 9 am PST on Friday will not be processed until the following Monday.


Service Type

Cost

Shipping Time

USPS First Class Mail

Free

2-3 Business Days

USPS Priority Mail

$15.00

1-2 Business Days

International Shipping

After your payment is verified, it may take up to 24 hours before your order is processed and shipped. There are 8 days a year we don't ship (Major US holidays). Purchases made after 9 am PST will not be shipped until the following day. Purchases made after 9 am PST on Friday will not be processed until the following Monday.* Please note shipping time can vary depending on location and customs. * Munster & Co. does not pay for customs on shipments.


Service Type

Cost

Shipping Time (DEPENDS ON LOCATION)

DHL Worldwide Priority Express

Free

3-5 Business Days

DHL -Express Worldwide

Varies

2-3 Business Days

Returns

Return Policy:


You have the right to return/exchange any products purchased from our website within 30 days of receiving the item.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed. From here we can offer an exchange with equal value or we can refund your order through your credit card or original method of payment, and you will receive a refund within a certain amount of days.

Commonly Asked Questions

What happens if i RECEIVED a damaged item?

If you have received a damaged item, please contact our support team sales@munsterandco.com and we will be happy to help assist you.

What movement are your watches?

All of our watches are made with a Swiss Made Movement from Ronda. Ronda is a Swiss manufacturer of quartz and mechanical movements.A Swiss-made movement means that the movement has been assembled in Switzerland and; the components of Swiss manufacture account for at least 60 percent of the total value.

Are your watches waterproof?

Yes! All of our watches are made with 5 ATM (50 Meters) water resistance.We do not recommend swimming with any of our watches. They are made to handle any everyday activity (Washing your hands and Rain). 

 * Our warranty does not cover water damage.

What type of leather do you use?

Our watches use Full-Grain Italian Leather made in Italy. Full-Grain leather is considered the highest quality of leather on the market. 

 Full-Grain Italian Leather is made of cowhide. 

 Full-Grain is the most resistant and strongest leather.

What type of Glass do you use?

What type of Glass do you use?

What is the two-year watch warranty?

Munster & Co. gives a limited two-year warranty to all of our watches. This warranty only protects manufacturer defects with the watch. Examples are: if the watch parts or mechanics are not working properly, we will repair or replace the watch free of charge. This warranty does not cover any damage done to the watch by your own cause. This warranty does not cover any normal wear and tear, water damage, glass damage, scratches, battery replacement, or theft.For further questions, please send an email to sales@munsterandco.com


Still Have Questions? Contact Us!

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